5 reasons why you should choose an assisted Welcome Pack
9th January 2026
posted 9th January 2026
When you sign up for a website with us, we’ll ask you to complete our Welcome Pack, an online questionnaire that gives us the essential details about you, your business, and what you want from your new website. Most customers fill this in themselves, but we know that’s not the best option for everyone.
That’s why we offer our Assisted Welcome Pack: a simple, guided alternative for anyone who prefers talking to a person or needs some advice. This is a 30-minute to one-hour scheduled phone call where one of our expert advisers will help complete the Welcome Pack with you and for you.
In this blog, we’ll share five reasons why choosing an Assisted Welcome Pack is a worthwhile investment.
1. It’s perfect if you prefer talking things through
Not everyone likes filling in forms. Some people don’t have the time, while others feel unsure about what to put in. With our Assisted Welcome Pack, you can simply speak to one of our expert advisers on the phone, who will guide you through each section, explain what we need, and ask the right questions to gather information. It makes the whole process easier and stress-free.
2. You get expert advice
With our Assisted Welcome Pack, you’ll speak to someone with experience in building websites who can give you real-time advice.
Your adviser will:
- Help you explain what you need to our designers clearly and effectively.
- Give you tips on the essentials for your website or business needs (e.g., the pages you may require or common features businesses like yours typically include).
- Recommend features or ideas you may not have thought of or realised were possible.
This expert guidance can make a huge difference to the result.
3. It’s perfect for those who aren’t tech-savvy
If technology isn’t your strong suit, completing online forms can be a challenge. With our Assisted Welcome Pack, you won’t need to worry about this.
Your adviser will:
- Lead the call from start to finish.
- Ask you questions and write the information in the Welcome Pack for you.
- Explain your ideas in a way our designers will understand.
- Give you a list of anything we may need from you, such as images or written content.
It’s simple, friendly, and designed to make life easier, especially if you’re not confident with digital tools.
4. It’s great value for money
For the value you get, the Assisted Welcome Pack is extremely affordable. For £59+VAT, or FREE with Premium, you receive personalised support, expert advice, and a 30- to 60-minute one-to-one call that ensures your website brief is accurate and complete.
It’s a small investment that removes the guesswork and ensures we fully understand your business before we start building.
5. You’ll get better results!
With a well-completed brief and expert guidance, you’ll get a better result in the first draft of your website, saving you valuable time.
Having an Assisted Welcome Pack means:
- Nothing gets misunderstood, and your goals are clear.
- Your design requirements are properly documented.
- Your unique selling points are identified.
- You get a site that reflects your business perfectly.
Summary
If you prefer speaking to someone, want expert guidance, or simply find online forms challenging, an Assisted Welcome Pack is a great choice. It takes the stress out of getting started and sets your project up for success.
If you’d like an Assisted Welcome Pack, just let us know - we’re here to help every step of the way.