System updates
Follow our latest system improvements.
-
We've added a brand new Feature Box element that combines both an image and an icon in a single design. This new element makes it even easier to showcase your products, services or key features in a more engaging and visually appealing way. Pair an eye-catc...
-
Make it even easier for visitors to get in touch with your business. Customers can now add a floating WhatsApp contact button to their website. The button appears discreetly at the bottom of every page, giving visitors a quick and familiar way to start a co...
-
We’ve introduced two new elements for presenting content: Expandable Feature Boxes for images and icons. Each feature box can now include an image or icon, a title, a short introductory text, and a longer detailed section. The introductory text is shown b...
-
We’ve introduced three new Price List elements to give you more flexibility when displaying services and pricing in the Website Editor. Previously, pricing information was typically presented using standard tables or basic list elements. While effective, ...
-
You can now choose where visitors are sent after they submit a form on your website. In the Website Editor, form settings now include an option to either show the usual confirmation message or redirect visitors to a selected page after the form has been sub...
-
We have extended custom URL support in the website editor. As well as standard pages and article pages, custom URLs can now also be set for webshop products, itemlister items and property listings. A custom URL lets you control part of the page address, som...
-
You can now set custom page URLs for standard pages and article pages in the Website Editor. A page URL, sometimes called a URL slug, is the final part of the page address. For example, a page called About us might have the URL slug `about-us`, giving it a ...
-
You can now add a Translation Widget to your website, making it easier for visitors to view your content in different languages. The widget adds a language selector to the top of your website and uses Google Translate to translate your site content into the...
-
It is now easier to link directly to sections on your website pages. In the Website Editor link dialog, you can choose a page section from a dropdown instead of typing a section ID manually. Sections are grouped by page and use clearer labels where possible...
-
The Website Editor now helps prevent unsuitable elements from being added to layouts where they may not display well. Some elements are only available for the column layouts they support, reducing layout issues and making the page section builder clearer wh...
-
The Tabs text element is now easier to edit in the Website Editor. Tabs now appear in a compact row, with an Add tab button at the end. You only see the title and content for the selected tab, making the editor cleaner when a page has several tabs. You can ...
-
We have fixed an issue with spellcheck in Webfactory Mail. The previous third-party spellcheck plugin was causing problems, so we have switched to an alternative service to make spellcheck more reliable when composing emails.
-
The feedback page is now clearer when you need to respond to comments. Instead of larger explanation boxes, you will now see two clear actions: Reply to designer or Mark as complete. Choosing Reply opens the comment form, and the send button now says Send r...
-
You can now get help writing your design brief in the Welcome Pack. In the Website appearance section, choose Help me write this under Design guidance. The assistant asks a few simple questions, then drafts a short design brief you can review, edit, refine,...
-
The ecommerce section of the Welcome Pack has been refreshed. The questions for VAT, price display, customer accounts, stock control, delivery, collection, and payment options now use clearer grouped choices with icons and supporting notes, making the secti...
-
You can now get help completing the About You section of your Welcome Pack. If you are not sure where to start, the AI assistant will ask you a few simple questions about your business, who you help, where you work, what makes you different, and the tone yo...
-
You can now use AI help when adding page content in your Welcome Pack. When you are working on a page, you can ask the AI assistant to create a first draft based on that page and the details you have already provided. Nothing is added automatically. You can...
-
You can now get page suggestions while completing your Welcome Pack. When you reach the Pages section, the AI assistant can suggest useful pages for your website based on the business details you have already provided. You can choose the pages you want to i...
-
Address lookup has been improved for ecommerce sites that use the address lookup add-on. When your customers enter their postcode during checkout, the lookup now uses a newer address service with more complete and up-to-date results. This should make it eas...
-
You now have another layout option in the Website Editor. The new indented 2-column section lets you place two narrower columns side by side in the centre of the page, instead of stretching content across the full width. You can use it for balanced blocks o...
-
You can now reply to SMS messages from Webfactory. If we send you a text message, your reply can now come back to our team so we can handle the conversation alongside your other messages. This should make it easier to respond quickly when SMS is the most co...
-
The link dialogue has now been integrated into the Banner Settings of the Website Editor. Instead of manually entering a page ID, you can now open a selector and choose the destination directly, which makes linking much faster. It also ensures a more consis...
-
We’ve updated the sitemap structure for all sites. Sitemaps available at /sitemap.xml now include blog articles in addition to the main pages. Previously, only primary pages were listed. While search engines such as Google are able to discover blog conten...
-
We’ve added a new H2 formatting option to the Website Editor. You can now wrap text with four asterisks on each side to produce a second-level heading (H2). Previously, formatting only supported up to three asterisks, which produced an H3. This gives you ...
-
We’ve added a new “Map with Text” element which allows you to include a title and description directly above each map. Previously, text had to be added as separate elements, and when multiple maps were placed in a single row, there was no reliable way...
-
You can now link directly to specific sections of a page from any element that supports links within the website editor. To use this feature, select the page section option from the link dropdown, then enter the relevant page section ID into the field provi...
-
The Webshop Checkout Settings page allows you to add custom HTML that is injected into the checkout page after a customer completes their order. This is commonly used for conversion tracking scripts and analytics integrations. Previously, merge fields suppo...
-
The website editor previously had issues with the back link displayed at the top of the page when editing an article. The system was unable to determine whether you had navigated from the main article list or from a category-specific list accessed via the p...
-
Forms across sites have been updated to use asynchronous (Ajax) submission rather than a full page reload. This means that when a form is submitted, the page will no longer refresh. Submissions are processed in the background, resulting in a smoother and fa...
-
We’ve introduced an improvement to the image cropping controls. With this update, you can now configure the image crop method on a per-page basis for the following page types: Itemlister pages Galleries Recruitment pages Property pages This gives you more...
-
We’ve recently rolled out a number of updates to improve clarity and make the platform easier to use: Clearer first login experience – When you first log in, you’ll now see a pending update state so it’s clearer why your data may not have updated ye...
-
You can now reorder product variation options within a variation. This means that if you already have several options set up, you can easily move them around to change the order. For example, if your size options were small, medium, and large, you can now a...
-
It is now possible to add internal notes to Webshop orders (when enabled in site settings). These notes are visible only to you and can be used to record details such as special customer requests or handling instructions.
-
We’ve introduced an enhancement to the link dialog accessed via the ‘link’ button in the formatting bar when editing text. As before, you can add links to a variety of destinations and choose whether they open in a new tab. With this update, you will ...
-
A new Pop-ups section is now available on the 'Content' page within the Website Editor. This feature allows you to easily create and manage pop-up content, such as contact forms, sign-up forms, and promotional messages directly within the editor. You can ad...
-
We’ve reworked the cross promotions tab to make it faster and easier to find the products you need. While the tab now displays up to 50 products, we’ve added a search bar so you can quickly locate any specific product without scrolling. This update is d...
-
We’ve given the restricted access page (what visitors see when an IP address is blocked from your website) a fresh, modern look. The new design keeps the page clear and user-friendly, while making it more up-to-date as shown below:
-
The hamburger menu is now supported on desktop devices as well as mobile. For new websites, this feature can be included at no additional cost. Our designers will choose the most appropriate navigation style for your project, but you may specify your prefer...
-
We have recently completed a series of server upgrades aimed at enhancing overall system performance. As a result of these improvements, average load times are now 30-50% faster, providing a noticeably smoother and more responsive experience.
-
We’ve improved and simplified the Launchpad package to make things clearer and easier for customers. The goal is to make the Launch Pad offering straightforward, especially for customers who just want a clean, professional informational site without lots ...
-
We’ve made improvements to the article manager to help avoid confusion. Previously, a message indicating that an article wasn’t published could remain visible until the page was refreshed, even after the article had been set to publish. Articles now use...
-
We’ve improved how category article counts are displayed in the KnowledgeBase Manager. Previously, categories only showed the total number of articles they contained, which made it difficult to find items that were still in draft or review status. With th...
-
We’ve made an improvement to how Itemlister feeds handle sorting when pulling items from multiple pages. Previously, the “By order on Item Lister page” sort option would mix all items together and sort them based on their overall position across all p...
-
We’ve introduced a new and improved way to close your products. From now on, customers will need to close their own products directly through the Hub rather than contacting us to do it for them. Once you’ve logged into the Hub, you’ll see a list of yo...
-
We’ve updated the Rewards section. We’ve made it easier to find and manage your rewards in the Hub. Previously, all reward options like referrals, social shares, and loyalty discounts were shown on one long page. Now, they’re neatly organised into thr...
-
We've added a new element called the "Inline Feature Box". Previously, the Image Feature Box element had several styles that placed the image to the left or right of the content and versions where the text overlapped slightly; these have now been retired fo...
-
We are excited to announce that administrators can now enable Two-Factor Authentication (2FA) for their accounts. This security feature enhances account protection and will apply to all users within your organisation. Two-Factor Authentication (2FA) is curr...
-
We’ve added a new Social Links element to the Website Editor. This means you can now easily add your social media links anywhere within your content or footer section of your website, without needing a designer. Previously, adding social links required cu...
-
We’ve made some improvements to your holding page. The holding page still looks very similar, but it now has its own dedicated section in our Website Editor (instead of being part of the general website design settings). This means things like your logo, ...
-
We’ve added a notification bell to your dashboard. Right now, you’ll mainly see updates such as when you’ve been granted access to new products. Over time, we’d like to make this feature even more useful for you. If you have ideas for what you’d l...