Our latest blog articles
The home for all our website tips and news.
Introducing SiteRank: Simple SEO tracking for your website’s success
8th April 2026
Meet SiteRank, our new, easy-to-use SEO tracking tool designed to help you monitor your website’s search visibility without needing to be an SEO expert.
Self Service Support: Why Customers Prefer Finding Answers Themselves
8th April 2026
In this blog, we’ll explore why self-service support is growing in popularity and how it benefits both customers and businesses.
April 2026 update
1st April 2026
Welcome to our April update. Catch up on all the latest improvements, exciting new features, and what’s in the pipeline this month.
Why a Webfactory KnowledgeBase works alongside your website
18th March 2026
In this blog, we’ll explain the difference between a website and a knowledge base and the benefits of having one.
Introducing KnowledgeBase: A smarter way to share information
18th March 2026
KnowledgeBase is designed to work alongside your Webfactory website, giving you a simple way to share helpful information, guides, and answers all in one place.
Things to consider when redesigning your website
10th March 2026
In this blog, we’ve put together a list of things to consider when redesigning your website to help you prepare and make the most of your redesign.
How to reduce support tickets with a knowledge base
10th March 2026
In this blog, we’ll explain how a customer support knowledge base can lower support requests and improve your overall customer experience.
March 2026 update
2nd March 2026
Welcome to our March update. Catch up on all the latest improvements, exciting new features, and what’s in the pipeline this month.
What we need to know to design your website
18th February 2026
In this blog, we’ll explain what we need to know to design your website properly, and why each part matters.
Internal vs External Knowledge Bases: What’s the Difference?
18th February 2026
In this blog, we’ll explain the difference between internal and external knowledge bases, how each one works, and why your business might need one or both.
How to use AI correctly for your Welcome Pack and website content
10th February 2026
In this blog, we’ll share practical tips on using AI in the right way to create clear, relevant and authentic content for your website.
Knowledge Base for Onboarding: Welcome New Hires Faster
4th February 2026
In this blog, we’ll explain what an onboarding knowledge base is and how it can help you with the employee onboarding process.