Our latest blog articles
The home for all our website tips and news.
March 2026 update
2nd March 2026
Welcome to our March update. Catch up on all the latest improvements, exciting new features, and what’s in the pipeline this month.
What we need to know to design your website
18th February 2026
In this blog, we’ll explain what we need to know to design your website properly, and why each part matters.
Internal vs External Knowledge Bases: What’s the Difference?
18th February 2026
In this blog, we’ll explain the difference between internal and external knowledge bases, how each one works, and why your business might need one or both.
How to use AI correctly for your Welcome Pack and website content
10th February 2026
In this blog, we’ll share practical tips on using AI in the right way to create clear, relevant and authentic content for your website.
Knowledge Base for Onboarding: Welcome New Hires Faster
4th February 2026
In this blog, we’ll explain what an onboarding knowledge base is and how it can help you with the employee onboarding process.
February 2026 update
2nd February 2026
Welcome to our February update. Catch up on all the latest improvements, exciting new features, and what’s in the pipeline this month.
How to organise your knowledge base for easy navigation
14th January 2026
In this blog, we’ll explain simple and easy ways to organise your knowledge base so your users can move around easily.
5 reasons why you should choose an Assisted Welcome Pack
9th January 2026
In this blog, we’ll share five reasons why choosing an Assisted Welcome Pack is a worthwhile investment.
5 Common mistakes when launching a knowledge base and how to avoid them
17th December 2025
In this blog, we’ll discuss common mistakes businesses make when launching a knowledge base and how you can avoid them.
5 reasons why you should add some Christmas magic to your website
4th December 2025
In this blog, we’ll explore why adding a little Christmas magic to your website can be a positive thing for your business.
How to use custom domains & branding in your knowledge base
3rd December 2025
In this blog, we’ll explain how to choose your own webfactorysite.co.uk address or connect your own domain, and how to brand your knowledge base so it fits seamlessly with your business website.
December 2025 update
1st December 2025
Welcome to our December update. Catch up on all the latest improvements, exciting new features, and what’s in the pipeline this month.