System updates
Follow our latest system improvements.
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New banner targeting options now available! You can now choose to display your banners exclusively on Webshop account pages and checkout pages. This gives you more control over when and where your messages appear, helping you tailor your customer experience...
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We’re excited to share that the Website Editor now includes three brand-new ways to showcase your customer feedback: Testimonial Grid – neatly display multiple testimonials in a structured grid layout. Testimonial Masonry – create a dynamic, Pinterest...
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We’ve split the Itemlister, Property, and Product Feeds elements Previously, these feeds were a single element with a layout setting. Now, they’re available as two distinct elements: Grid – for a traditional, structured layout Slider – for a smooth,...
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We’ve updated the way you add and edit FAQs to make things clearer and easier. Now, instead of editing inline on the page, a pop-up modal will appear when you add or edit a FAQ. Previously, adding a FAQ would create an empty entry for you to fill in, whic...
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Great news – we've now lowered the price of our Assisted Welcome Pack We’ve reduced the Assisted Welcome Pack price from £99.00 back down to £59.00.
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We've improved our loyalty discount scheme whereby you receive a discount on a new or additional website. Originally you wouldn't earn your first 10% discount until you had finished your first year. We now provide 10% discount from day one, increasing 10% e...
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We’ve made it easier to request a quote. Our updated {request a quote=https://www.webfactory.co.uk/getquote} page makes it clearer how you can get your quote — and lets you choose the method that suits you best. You’ll now see all available options in...
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We've enhanced the behaviour of the price dropdowns in the property search box. Previously, if no price options were manually set in the search box settings on a property page, the dropdowns would appear empty. With this update, if no specific price ranges ...
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We’ve improved the image upload experience in areas such as the article image dialog box. Previously, when no specific crop ratio was required, users could only choose from a list of predefined crop ratios before cropping an image. With this update, a new...
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We’ve made some changes to the naming and presentation of our news feed components to better reflect their functionality: The 'Advanced news feed' has been renamed and is now available in two formats: 'News grid' and 'News slider'. The 'News slider' is a ...
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We've introduced two new 'Animated Stat' elements that bring numerical data to life with visual impact. As the element scrolls into view, the number animates by counting up from 0 to its final value. You can customize it with a prefix (e.g., £), a suffix (...
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You now have even more control over where sidebars appear. In addition to selecting specific pages or applying sidebars site-wide, you can now also display sidebars on Itemlister search results and Article pages, a capability that was previously unavailable.
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Update: Introduction text now supported in FAQ page sections. You can now add introduction text to the FAQ element when it is used as a page section. Previously, introduction text could only be added when creating a standalone FAQ page. This update ensures ...
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New: Admins can now close products via Admin Tools Admins can now close products directly. Just Click on User Head Accounts & Billing Product Management to access this feature.
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We've fixed an issue that affected image editing on product and listing pages. Previously, when you cropped or rotated an image, the changes were applied but you wouldn’t see them right away due to a caching issue. A hard refresh was needed to view the up...
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We’ve made some improvements to the image upload experience when adding things like department and articles images: Smarter Loading Message: The “processing, please wait” message now waits for the image to actually finish processing, not just a timer ...
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We’ve expanded the layout options for 3-column sections! Previously, selecting 3 columns meant each had to take up exactly one-third of the page width. Now, you have even more flexibility to design your pages just the way you want. You can now choose from...
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We’ve made some improvements to your billing. From now on, all your payments are aligned into one single monthly invoice and one monthly payment, instead of multiple ones throughout the month. This makes things simpler and easier to manage. How this works...
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We’ve made some improvements to how SSL is set up for externally hosted domains. Previously, setting up SSL required you to add both a CloudFront record and a certificate verification record. If either step was missed or delayed, you’d need to make chan...
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New Element: We’ve added a new element to your toolkit – the Showcase Link. This new element works just like the standard Showcase, but with one key enhancement: you can now turn the entire box into a clickable link. Whether you’re pointing to another...
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You’ll now be automatically excluded from your own website reports. Your own visits to your site will no longer appear in your stats. Previously, you had to configure this manually under Reports Exclude Yourself in the Website Editor. Now, it’s automati...
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You can now set a custom sort order for each department. This gives you greater control over how products are displayed in your Webshop. Previously, sorting options were limited to a single global setting across your entire Webshop. With this update, you ca...
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We've upgraded the copy page feature! You can now copy all types of pages — including Itemlisters, Department pages, Testimonials, FAQs, and more. This makes it much easier to duplicate consistent layouts across multiple sections, like setting up several ...
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New Feature: option to bypass image compression for Banners and Slideshows You’ll now see a new checkbox when uploading images to banners or slideshows: 'Bypass Image Compression.' By default, uploaded images are automatically compressed (typically to aro...
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New: text formatting bar in the Website Editor! This makes it easier for you to add formatting to your text such as bold, italics, links and headings without having to know or rely on the styling shortcuts. Simply highlight the text you'd like to format and...
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You can now easily download a CSV statement of your account directly from Hub. Just go to Account Invoices and Payments and click the Download Statement button. A CSV (Comma-Separated Values) file is a simple format that lets you view your data in spreadshe...
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Copying layouts just got easier! You’ve always had the option to copy a layout when creating a new page — now, it’s even more convenient. If you’ve added a blank page without any content sections, you can now copy a layout directly from within that ...
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You can now easily adjust the unit price of all your products in bulk! This new option is available under Webshop Batch Actions. For example, if you’d like to increase prices due to inflation, simply head to batch actions, select Adjust Unit Price of All ...
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Great news! You can now upload iPhone photos in .HEIC format directly to the Hub. No need to convert them first - just upload straight from your iPhone, and we’ll automatically convert them to .JPEG for you.
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You can now enhance the clarity and emphasis of your comments by using a variety of formatting options. This includes text styles such as bold, italic, and bulleted lists. These formatting tools allow you to highlight important points, organise your thought...
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You can now easily add code snippets to the comments section of the Feedback Centre! This feature allows you to paste your code in a clean, readable format within a separate box. Once you click on the 'Add Code Snippet' button, your code will be displayed i...
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We've made a Small Change to How Google Streetview Works within the Hub. Recently, Google updated its pricing, which made using their mapping services significantly more expensive. A few weeks ago, we quietly switched to a new provider for most of our map f...
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We've enhanced the search functionality on {https://support.webfactory.co.uk=https://support.webfactory.co.uk} These changes will help you find exactly what you're looking for faster and more efficiently. Here’s what’s new: More Sophisticated Matching R...
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The process for linking images has been updated to align with the link dialog used for elements like icon feature boxes. This streamlined method ensures a more consistent and intuitive experience when adding links to your images.
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We are now fully support .webp files across all our systems. This means you can now seamlessly upload and use .webp images in both our Welcome Pack and Website Editor without any issues. By using .webp, you'll benefit from smaller file sizes and faster load...
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We've updated the way content is formatted to make things clearer and easier to use. Previously, linking to different types of content—like files versus products—required using a mix of special characters that could be confusing. For example, files used...
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A new product variation type has been introduced, giving you the ability to add images to your variations. This works just like regular variations, where you set up an option like 'Flavour' and add the different choices. However, with the image variation, y...
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Tabbed Text element has been upgraded to allow up to 6 tabs, instead of the previous limit of 4. This update gives you more flexibility in organising and displaying your content. You can now add even more sections, making it easier for your users to navigat...
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We’re excited to let you know that we can now migrate your news articles from our old news system to the new one. This means that if you’re looking to upgrade your website, we can easily transfer all of your existing articles to the new platform, ensuri...
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You now have the option to open links in a new tab! This provides greater flexibility and a smoother browsing experience for your visitors. Some of the advantages of opening links in a New Tab are: Improved User Experience: By opening a link in a new tab, u...